Pannai Privacy Policy

Pannai (“we”, “us”, “our”) is a farm bookkeeping app for tracking income, expenses, livestock, orchard, payroll, and loans. This policy explains what information the app collects, how it’s used, and how it’s protected.

Account information

To create an account you provide a username and a PIN, or an email address and password. We use this only to authenticate you and identify which farm(s) you belong to.

Farm and financial data you enter

Everything you record in the app — income and expense transactions, wallet/account balances, livestock and orchard records, staff and payroll entries, loans, and customer/vendor balances — is your business data. We store it so the app can show it back to you and keep it in sync across your devices.

App-unlock PIN and biometrics

If you set a local unlock PIN or enable fingerprint/face unlock, that PIN and your device’s biometric match are processed entirely on your device’s secure hardware (Android Keystore / Apple Keychain, and the OS’s built-in fingerprint/face matching). This information is never transmitted to us and we never store it on our servers.

What we do not collect

We do not use third-party analytics or advertising SDKs, and the app does not request access to your contacts, camera, microphone, or location.

• To operate the app: authenticate you, store and retrieve your farm’s records, and keep your data in sync.
• To provide features you explicitly trigger — for example, if you use the “chase a debt over WhatsApp” feature, the app opens WhatsApp with a pre-filled message and a UPI payment link that you review and send yourself; we do not process that payment or see its outcome.
• We do not use your data for advertising, and we do not sell or rent your information to anyone.

Your account and farm data are stored in our database, hosted on cloud infrastructure. Data is encrypted in transit (TLS). Access to your farm’s data is restricted at the database level (row-level security) so that only accounts you’ve added as members of your farm can read or write it — not even other Pannai users can see it.

We do not share, sell, or rent your personal or financial data to third parties. Data may be disclosed if required by law, or to protect the rights, property, or safety of Pannai, our users, or the public.

You can request a copy of your data, correct it, or ask us to delete your account and associated data at any time by contacting us at hello@pannai.in. We’ll act on deletion requests within a reasonable time, except where we’re required to retain certain records by law.

We retain your account and farm data for as long as your account is active. If you delete your account, we delete your data within 30 days, except backups retained briefly for disaster recovery.

Pannai is a farm business tool and is not directed to children. We do not knowingly collect information from children.

We use industry-standard measures to protect your data, including encrypted connections (TLS) and encrypted on-device storage for authentication tokens (Android Keystore / Apple Keychain). No method of transmission or storage is 100% secure, but we work to protect your information.

We may update this policy from time to time. We’ll update the effective date above when we do. Continued use of the app after changes means you accept the updated policy.

Questions about this policy or your data? Contact us at hello@pannai.in.